Claims

Claims processing can be long and complicated, but with our solution it’s quick and easy. Once a client submits a claim, TAS automatically starts the process to ensure a quick and proper resolution.

Claims

Claims processing can be long and complicated, but with our solution it’s quick and easy. Once a client submits a claim, TAS automatically starts the process to ensure a quick and proper resolution.

Help make the claims process more convenient for your customers

Automatic processing

A client’s claim from a web form or email will automatically begin to be resolved, eliminating manual work and unnecessary time.

Speed and efficiency

Quickly decide on the validity of a claim and immediately assign a responsible resolver.

Transparency

The resolver can see all relevant information and has clearly defined time limits (SLAs) for resolving the complaint.

Feedback

After a complaint is resolved, a satisfaction survey can be sent to the customer, which helps to improve service and maintain good customer relations.

Link to other processes

Linking to invoices, contracts and other processes ensures consistency and transparency.

Real-time tracking

Complete progress reporting and audit trails.

Customized reports

Pre-defined and user-modifiable reports for reporting and analysis.

Help make the claims process more convenient for your customers

Automatic processing

A client’s claim from a web form or email will automatically begin to be resolved, eliminating manual work and unnecessary time.

Speed and efficiency

Quickly decide on the validity of a claim and immediately assign a responsible resolver.

Transparency

The resolver can see all relevant information and has clearly defined time limits (SLAs) for resolving the complaint.

Feedback

After a complaint is resolved, a satisfaction survey can be sent to the customer, which helps to improve service and maintain good customer relations.

Link to other processes

Linking to invoices, contracts and other processes ensures consistency and transparency.

Real-time tracking

Complete progress reporting and audit trails.

Customized reports

Pre-defined and user-modifiable reports for reporting and analysis.

Use in practice

Mrs Smith recently submitted a claim via email regarding a product she was supplied. Thanks to an automated process, this claim was received by the support department within just 4 hours, in accordance with our established service levels (SLAs). After careful evaluation, the claim was forwarded to our technician who arranged a meeting with Mrs Smith within 24 hours. We kept Mrs Smith informed of the progress and the result was her overall satisfaction. In addition, we sent her a short questionnaire to help us continuously improve our service.

Use in
practice

Mrs Smith recently submitted a claim via email regarding a product she was supplied. Thanks to an automated process, this claim was received by the support department within just 4 hours, in accordance with our established service levels (SLAs). After careful evaluation, the claim was forwarded to our technician who arranged a meeting with Mrs Smith within 24 hours. We kept Mrs Smith informed of the progress and the result was her overall satisfaction. In addition, we sent her a short questionnaire to help us continuously improve our service.