Helpdesk
Helpdesk
The process from request to resolution. Each request from the application or intranet creates a Helpdesk ticket. Every step, document and note is carefully monitored and the processing of the ticket includes its entire history. Flexible resolution or sorting rules and complex escalation schemes are our standard. Transparent communication is key, you can communicate between Helpdesk levels and with the end users.
Helpdesk
Helpdesk
The process from request to resolution. Each request from the application or intranet creates a Helpdesk ticket. Every step, document and note is carefully monitored and the processing of the ticket includes its entire history. Flexible resolution or sorting rules and complex escalation schemes are our standard. Transparent communication is key, you can communicate between Helpdesk levels and with the end users.